Frequently Asked Questions

Casa Cupula is gay-owned and has long been part of Puerto Vallarta’s LGBTQ+ community, but everyone is welcome. The hotel’s approach is inclusive of the full LGBTQ+ community and its friends.

Yes. Casa Cupula welcomes dogs. Guests are asked to keep dogs leashed while moving around the property and to clean up after them. Contact Reservations before arrival for current pet packages, restrictions, and any applicable fees.

Rooms include air conditioning, high-speed Wi-Fi, a Smart TV, a mini-fridge, an in-room safe, a hair dryer, luxury toiletries, oversized towels, and Casa Cupula’s signature bedding. Amenities vary by room or suite, so review the selected room page for features such as terraces, kitchens, whirlpools, or private pools.

Yes. Complimentary high-speed Wi-Fi is available throughout the hotel. Contact Reception if you need connection assistance during your stay.

Casa Cupula is located at Callejón de la Igualdad 129, Colonia Amapas, Puerto Vallarta, Jalisco 48399, on a private hilltop above the Zona Romántica with views of Banderas Bay.

Yes. The Pool Club is Casa Cupula’s adults-only, clothing-optional pool area. Swimwear is required at the hotel’s other visible outdoor pools and dipping pools.

Yes. The Bistro welcomes hotel guests and visitors for breakfast, lunch, drinks, and Sunday brunch. Reservations are recommended, especially for brunch and special events.

Yes. The Bistro states that it can accommodate dietary restrictions, including vegetarian, vegan, gluten-free, and lactose-free dishes. Mention allergies or dietary needs when making the reservation and again when ordering.

Appointments are recommended. Treatments can be provided in the spa or, for eligible services, in your room or suite. Submit a treatment request or contact the hotel to confirm the service and time.